At GripTie, we want customers to have a clear understanding of how returns, replacements, and refunds are handled. This Refund & Return Policy explains the general rules for eligible return requests and support for damaged or incorrect items. For case-specific assistance, please contact us at [email protected].
Items may be considered for return if they are unused, in original condition, and returned with original packaging where reasonably possible. To help us assess eligibility, customers should contact support promptly after receiving the order and provide the order number, item details, and the reason for the request.
Returns may be refused if the item shows signs of use, damage caused after delivery, missing parts not due to our error, or packaging that makes the item unsuitable for return. Approval of a return request is subject to inspection.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery. Include clear photos of the item, packaging, and shipping label if available. We will review the issue and, where appropriate, offer a replacement, exchange, store resolution, or refund based on the circumstances.
Certain items may not be eligible for return due to hygiene, safety, customization, clearance status, or product-specific limitations. Items that have been used, altered, intentionally damaged, or returned without reasonable proof of purchase may also be treated as non-returnable.
To request a return or refund, please email [email protected] with your order number, contact details, item information, and the reason for your request. If the item is damaged or incorrect, please include photos. Our support team will review your request and provide the next steps, including whether the item should be returned and any instructions for packaging or shipping.
Please do not send items back without first contacting support, as unauthorized returns may not be accepted or may delay processing.
Once a returned item is received, it may be inspected to confirm its condition and eligibility. Approval of a refund, exchange, or replacement depends on inspection results, order verification, and compliance with this policy. If a return does not meet eligibility requirements, we may decline the request or offer an alternative resolution where appropriate.
If a refund is approved, it will generally be issued to the original payment method where possible. In some cases, an alternative refund method may be used if necessary and mutually agreed. Original shipping charges may be non-refundable unless the return is due to an incorrect, defective, or damaged item attributable to our fulfillment process.
If an item is eligible for exchange or replacement, we will usually arrange the appropriate solution based on stock availability and the nature of the issue. If a replacement is not available, we may offer a refund or another reasonable resolution.
Customers may be responsible for return shipping costs unless the return is due to a verified wrong item, defective product, or delivery damage related to our order fulfillment. If return shipping support is approved, we will communicate the applicable process to you during case review.
Return reviews, inspections, and refunds may take a reasonable amount of time depending on the nature of the request, courier transit times, and payment processing timelines. We aim to handle approved cases as efficiently as possible, but exact timing can vary.
If you need to cancel an order, please contact us quickly. Orders may only be canceled before they are processed or shipped. Once an order has been dispatched, it may need to follow the return process instead of cancellation.
If you have questions about whether your item may qualify for return, refund, exchange, or replacement, please contact [email protected]. Customers should contact support for case-specific help so we can review each situation based on order details and product condition.
